1. General Policy

All payments made to Vanguard Canine Academy are subject to this Refund Policy.

By making a payment, the client acknowledges and agrees that dog training, boarding, daycare, and related services require time, resources, staff, and reserved space, and therefore refunds are limited.

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2. Non-Refundable Services

The following are strictly non-refundable:

• Training sessions that have already taken place

• Board and train services once the dog has been admitted

• Daycare and train services once the session has started

• Missed sessions or no-shows

• Packages or bundles once any portion has been used

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3. Packages and Bundles

Where clients purchase packages (e.g. multi-session plans):

• Packages must be used within the stated validity period

• Unused sessions after expiry are forfeited

• Packages are not refundable, but may be transferred to another dog owned by the same client (at our discretion)

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4. Cancellations

Client Cancellations

• Cancellations made with less than 24 hours’ notice are charged in full

• Cancellations with more than 24 hours’ notice may be rescheduled once, subject to availability

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Vanguard Canine Academy Cancellations

If we cancel a session for operational reasons:

• The session will be rescheduled, or

• A credit will be issued for future use

No cash refunds apply.

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5. Medical or Behavioural Withdrawal

If a dog must be withdrawn due to:

• Medical reasons

• Behavioural risk

• Stress or welfare concerns

We may, at our discretion:

• Issue a partial credit for unused future sessions, or

• Terminate services without refund where safety is at risk

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6. No Guarantee of Results

Refunds will not be issued based on:

• Dissatisfaction with training results

• Lack of owner compliance at home

• Behaviour not improving as expected

Dog training outcomes are not guaranteed.

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7. Exceptional Circumstances

Refunds or partial refunds may be considered only in exceptional cases such as:

• Duplicate payment

• Overcharging error

• Service not rendered due to our fault

All such cases are assessed individually and are not automatic.

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8. Payment Disputes and Chargebacks

Clients agree not to:

• Reverse payments

• Initiate chargebacks

• Dispute transactions

Without first contacting Vanguard Canine Academy.

Unjustified chargebacks may result in:

• Immediate termination of services

• Blacklisting of the client

• Recovery of legal and administrative costs

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9. How Refunds Are Issued

Where a refund is approved:

• It will be processed via the original payment method

• Processing may take 7–14 business days

• Transaction or admin fees may be deducted